Invisible Bits is a cybersecurity SaaS B2B company dedicated exclusively to the creation of software for SOCs (Security Operations Center).
This portal is the working epicenter of many SOCs today. A SOC is a facility where enterprise information systems (web sites, applications, databases, data centers and servers, networks, desktops and other endpoints) are monitored, assessed, and defended.
In this project, I carried out UX research tasks, such as heuristic evaluation, a/b testing, interviews, etc.
The challenge in this project was to redesign software, quite complex and for a very technical target audience, which had to be modernized but still looks like a solid cybersecurity tool.
The adoption of B2B Saas products follows a different life-cycle since the ticket sizes are higher and most often it demands a shift in habit coupled with the strong motivation and value proposition.
The challenge is around the flexibility of the product to meet the needs of various user groups, across hierarchies and functionality to boost each individual group’s productivity criteria.
The solution was to design software with an ecosystem-based solution where flexibility and efficiency of use is the most important thing, designing a customizable product that meets such varied needs.
ROLE
UX/UI Designer Lead
CLIENT
Invisible Bits
PLATFORM
Software Platform
TOOLS
Adobe XD, ProtoPie, Illustrator
METHODS
Surveys, user testing, heuristic evaluation
DURATION
8 months